FAQ

Below are some of the most frequently asked questions by visitors to our site. We want our clients to be 100% informed about our site. Check out the FAQ's below.

 

1) Is my personal information secure?

 

Yes, your personal information is 100% secure. Our website uses SSL technology to protect your personal information. 

 

2) How does my order ship to me?

 

All orders are shipped via USPS or UPS. Your order will typically leave our warehouse within 1-2 business days.  

 

3) Does Brittney Kelley Handbag Collection offer international shipping?

   

Yes! We ship international orders. Your shipping cost will vary depending upon your country. 

 

4) What kind of payments do you accept?

 

We accept Mastercard, Visa, Discover, American Express and Paypal.

 

5) What are your return & exchange policies?

 

Brittney Kelley Handbag Collection wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return any unused item in its original condition within 14 days. 

 

Refunds: We will refund the price of the purchase minus shipping charges, typically within 48 hours of receipt of the returned item. Exchanges: Once we receive your item for exchange, we will send your new order at no additional shipping cost .

 

To return or exchange please contact us by email at info@brittneykelley.com or by phone at 513-445-3131. Please note that no refunds or exchanges will be granted after the 2 week period has passed. Further, no refunds will be accepted without contacting Brittney Kelley Handbag Collection first via email or phone. Returns are accepted at the discretion of Brittney Kelley Handbag Collection, providing the item is in its original condition. 

 

6) Do you charge sales tax?

 

Sales tax applies to orders shipped to OH. 

 

7) How do I receive a wholesale login?

 

To receive a wholesale login, please send an email to info@brittneykelley.com and provide your resale # and company information. Your login information will be sent to you.

 

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